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The Future Is What We Make It.

When you join Honeywell, you become a member of our Global team ofthinkers, innovators, dreamers and doers who make the things that make thefuture.

By changing the way we fly, fueling jets in an eco-friendly way,keeping buildings smart and safe and even making it possible to breathe onMars.

Make the Best You.

Working at Honeywell is not just about developing cool things. Allour employees enjoy access to dynamic career opportunities across differentfields and industries.

Join us and Make an Impact.

The Purpose of the Role

The primary purpose of this position is to deliversuperior customer satisfaction with the HCI Technical Support response,communication, and resolution of cases by working closely within a GlobalTechnical Team under the direction of a Global Technical Support Manager

Responsibilities

• Technical supportfor Honeywell APC/CPM applications in APAC/EMEA region to resolve the servicerequests within service level agreements.
• Support the projectteams in migration and other project activities. Resolve the service requestsfrom projects teams of APAC/EMEA region.
• Identify andlog product defects while troubleshooting support issues, and collaborate withthe development team to fix them according to defect priority, thus helping toimprove overall stability of APC/CPM applications
• Liaisonwith the development team for timely delivery of solutions to the customers
• Activelydriving Knowledge Centered Support (KCS) within the team by Engaging in thecreation of new articles (+updating existing articles) for all problem cases.
• Activelyengage in product readiness from a Technical Support perspective (NPI, defectverification and product training )
  Travelto the customer site to resolve the issues ( Expected travel 10%)

YOU MUST HAVE

• Bachelors/PostGraduate degree in Chemical Engineering/Instrumentation Engineering
• 10 - 15+years of Experience in Advanced Process control and Control performancemonitoring tools; preferably Honeywell RMPCT and CPM applications
• Hands onexperience in design, implementation and commissioning experience of APC andCPM applications
• Experience inTechnical support activities; especially in Honeywell Advanced applications (preferably in APC and CPM)
• Goodcommunication and writing skills.
• Good teamplayer. Strong ability to maintain good working relationship with customers.
• Customeroriented attitude: understands & addresses (internal & external)customer needs and concerns, strong customer advocate

WE VALUE

• UnderstandingAPC/CPM implementation and support lifecycle
• Collaborationwith diverse and global teams
• Goodtroubleshooting skills
• Promotecustomer relationships
• Effectivecommunicator
• Individualswho are self-motivated and able to work with little supervision, whoconsistently take the initiative to get things done, do things before beingasked by others or forced to by events.

Additional Information

• JOB ID: HRD228072
• Category: Engineering
• Location: Al Whada Street 391,Amwal Tower,5th fl.,Al Wassar Area 61, P.O. Box: 63757,Doha,AD DAWHAH,Qatar
• Exempt

Global (ALL)